CX Leaders Lounge @ Dreamforce, Hosted by Fin

Unwind and connect with like-minded leaders at Dreamforce. Join CX leaders​ for an exclusive evening to connect on what's truly working in AI for CX. Hosted by Junan Pang (SVP of Success, Solutions & Deployment) and Brian Donohue (VP, Product) from Fin, in conversation with Assaf Barnir (Head of Global Support) at Sentry. The evening will feature a light discussion on the current state of AI transformation, drinks, bites, and deeper conversations on what’s practically working in CX. Here are some of the topics we'll discuss: • AI maturity: The different stages CX teams are at in their AI transformation journey • ​AI-first org design: How leaders are reshaping teams around AI agents and workflows. • ​Scaling AI and human support: The key opportunities and challenges in delivering perfect AI experiences at scale. Details: 📍 Location shared upon acceptance (10-minute walk from Dreamforce) 🗓 Tuesday, September  15 🕕 6:00 PM - 9:30 PM PT Who's in the room: Leaders across AI, CX, Engineering, Product, and Operations. Reserve now This is an invitation-only event with limited capacity. All requests are subject to host approval, and confirmed guests will receive a separate confirmation email.