Support Is an Engineering Problem Now — Plain × Sentry

Luma discover page Event Link An evening at Sentry's SF office for support and customer-facing engineers on how agents, MCP, and APIs are changing the work, and how to move faster with them. What you'll walk away with • Where agents actually resolve technical issues today, and where they still hand off to a person • How teams are wiring errors, logs, and product data into support through MCP and APIs, so investigations start with context instead of a blank ticket • What the support engineer role looks like once triage is automated, and which skills are worth building now • A short list of things to try in your own stack next week, from people who've already shipped them Speakers Simon Rohrbach - Co-Founder & CEO at Plain Jordyn Buettner - Support Engineer at Plain Assaf Barnir - Head of Global Support at Sentry Rene Green - Support Engineering Manager at Sentry Who should attend Support/customer engineers, technical support leads, solutions and FDEs/forward-deployed engineers, and support leaders with engineering backgrounds. Run of show 5:30 — Doors, food & drinks 6:15 — Conversation 6:55 — Audience Q&A 7:10 — Open floor 8:00 — Close location provided by event source: "Financial District" ―――――――――― SF Stuff To Do